Keeping your cool

Somehow the team finds newer ways of doing things incorrectly. Please tell me how I can keep my cool

Q: I lead a team of 20 people. Somehow the team finds newer ways of doing things incorrectly. I am unable to keep my cool. Please tell me how I can keep my cool.

A: Keeping your wits when your team is all over the map can be a challenge. Here are a few tips that can help you manage your mood and maintain your balance. Follow them and you’ll stay cool.

  • Think before you act. This includes saying things as well as doing them. Putting your brain in gear before engaging in a verbal assault will help you prevent any escalation and keep the situation under control.
  • The old counting-to-ten trick works. The next time something or someone rubs you the wrong way, just slowly count, and with each number remind yourself that by getting upset you are only hurting yourself and your business.
  • Pretend you’re above it all. When you have to go through security before your private jet takes off, keep it in perspective. After all, you have a great life and these minor inconveniences are just a part of the real world that we all have to live in.
  • Take a few deep breaths. It’s amazing how many people hold their breath when they get upset. Forcing fresh air into your lungs sends oxygen to your heart and brain and acts as a calming agent

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